Overview

At Pallet Liquidation Store, we are committed to transparency and customer satisfaction. Due to the nature of liquidation merchandise, our return and refund policy is outlined clearly below.

📦 Nature of Products

Our products consist of liquidation pallets that may include:

• Customer returns
• Overstock items
• Shelf-pull merchandise

Items within pallets may vary in condition and can be:

• New
• Open-box
• Used
• Damaged or untested

By placing an order, you acknowledge and accept these conditions.

🚫 Returns

Due to the bulk and mixed-condition nature of liquidation pallets:

• All sales are generally final
• We do not accept returns for:
  • Change of mind
  • Preference or expectation differences
  • Individual item conditions within the pallet

💵 Refund Eligibility

We may offer a refund or resolution under the following conditions:

• Your order was not delivered
• The item received is significantly different from the product description

⏱️ Timeframe for Claims

• All claims must be submitted within 48 hours of delivery
• Requests made after this period may not be eligible for review

📝 How to Request a Refund

To request assistance, please contact us with:

• Your full name
• Order number
• Description of the issue
• Supporting photos (if applicable)

Send your request to:
📧 sales@palletliquidationstore.shop

🔍 Review Process

• All refund requests are reviewed on a case-by-case basis
• If approved, refunds will be issued to the original payment method
• Processing time for approved refunds: 5–10 business days

⚠️ Order Issues

If your order arrives damaged or incomplete:

• Contact us immediately
• We will work with you to find a fair resolution

📞 Contact Us

If you have questions about this policy, please contact us:

📧 sales@palletliquidationstore.shop
📞 +1 (210) 564-7424